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PRIVACY POLICY

Privacy Policy

  1. Collection of Personal Information: The Underground Arcade collects personal information from individuals for the purposes of providing services and improving our facilities. This information may include, but is not limited to, name, contact details, date of birth, and relevant health information. Personal information may be collected through our website, in-person interactions, or through third-party service providers.

  2. Use of Personal Information: Personal information collected by The Underground Arcade may be used for the following purposes:

    • To facilitate bookings and reservations for our NDIS or general admission activities.

    • To communicate with individuals regarding their bookings, inquiries, or feedback.

    • To improve our services and facilities based on user preferences and feedback.

    • To comply with legal and regulatory requirements.

  3. Disclosure of Personal Information: The Underground Arcade may disclose personal information to third-party service providers who assist us in providing services, such as booking platforms or payment processors. We may also disclose personal information when required by law or to protect our legal rights.

  4. Security of Personal Information: The Underground Arcade takes reasonable steps to ensure the security of personal information collected, stored, and transmitted. This includes implementing appropriate technical and organizational measures to prevent unauthorized access, disclosure, or modification of personal information.

  5. Access and Correction: Individuals have the right to access and correct their personal information held by The Underground Arcade. Requests for access or correction should be made in writing to our Privacy Officer.

  6. Retention of Personal Information: The Underground Arcade retains personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  7. Overseas Disclosure: The Underground Arcade may disclose personal information to overseas recipients for the purpose of providing services. By providing personal information to The Underground Arcade, individuals consent to the disclosure of their information to overseas recipients.

  8. Complaints: Individuals who believe their privacy rights have been breached may lodge a complaint with The Underground Arcade's Privacy Officer. Complaints will be investigated promptly and handled in accordance with our internal procedures.

  9. Updates to Privacy Policy: The Underground Arcade may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and individuals are encouraged to review this policy regularly.

By providing personal information to The Underground Arcade, individuals consent to the collection, use, and disclosure of their information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact our Privacy Officer for assistance.

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